Terms of Use
Last Updated: July 24, 2026
Welcome to our website. We provide a mix of HVAC, plumbing, and electrical services for your household needs.
We have created the Site to provide you with information about our HVAC, plumbing, and electrical services
and to allow you to contact us for services.
THESE TERMS OF USE (“TERMS”) GOVERN YOUR ACCESS TO AND USE OF THE SITE, INCLUDING ANY CONTENT
ON THE SITE. PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SITE AS THESE TERMS IMPACT
YOUR LEGAL RIGHTS.
IF YOU CHOOSE TO ACCESS AND USE THE SITE, YOU ARE ENTERING INTO A BINDING CONTRACT WITH US IN ACCORDANCE
WITH THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SITE.
THESE TERMS CONTAIN A MANDATORY MUTUAL ARBITRATION AGREEMENT (“ARBITRATION AGREEMENT”).
UNDER THE ARBITRATION AGREEMENT, YOU AGREE THAT WE WILL RESOLVE ALL DISPUTES BETWEEN YOU AND US BY
BINDING ARBITRATION ON AN INDIVIDUAL BASIS. YOU UNDERSTAND THAT YOU AND THE COMPANY ARE GIVING UP THE
RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION OR MASS ARBITRATION, THE RIGHT TO A COURT PROCEEDING,
AND THE RIGHT TO A JURY TRIAL. FOR MORE INFORMATION, PLEASE READ SECTION 10 OF THIS AGREEMENT.
WE USE COOKIES, PIXELS, AND OTHER TRACKING TECHNOLOGIES (“ADTECH”) ON OUR SITE. WE USE ADTECH
TO COLLECT AND PERFORM DATA ANALYTICS, TO RECORD HOW YOU INTERACT WITH THE SITE AND OUR CONTENT AND TO
SERVE YOU WITH TARGETED ADVERTISEMENTS. BY VISITING AND USING OUR SITE, YOU ARE CONSENTING TO OUR USE OF
ADTECH AND UNDERSTAND AND AGREE THAT WE MAY SHARE PERSONAL INFORMATION ABOUT YOU THAT WE COLLECT THROUGH
ADTECH WITH OUR THIRD-PARTY ADVERTISING AND ANALYTICS PARTNERS.
FOR MORE INFORMATION ABOUT HOW WE USE ADTECH, PLEASE SEE OUR Privacy Policy.
Age Restrictions
The Site is intended for users who are at least 18 years old. If you are under 18 years of age, you may not
use the Site or submit any Personal Information to us. We do not knowingly collect Personal Information from
individuals under 18 years of age. If we learn that we have collected Personal Information from an individual
under 18 years of age, we will take steps to delete such information as soon as practicable.
Changes to These Terms
We may update these Terms from time to time in our sole discretion. All changes are effective immediately
upon posting to this Site. If we make material changes to these Terms, we will post a notice at the top of
these Terms, on the homepage of the Site or otherwise communicate these changes to you. IF YOU DISAGREE WITH
ANY FUTURE CHANGES TO THESE TERMS, STOP USING THE SITE. IF YOU CONTINUE TO USE THE SITE AFTER WE HAVE POSTED
UPDATED TERMS, YOU AGREE TO BE BOUND BY THE UPDATED TERMS.
1. Site Access
We have created this Site and its Content, (as defined below), for general informational purposes and for
your convenience. The Site contains certain Content, features, and tools that allow visitors to review
information about our HVAC, plumbing, and electrical services, learn how to schedule services, and learn
more about our services. We reserve the right to suspend, restrict or terminate all or a portion of the Site
or your access to or use of the Site, at any time, without prior notice.
2. Ownership and Use of the Site and Content; Intellectual Property Rights
The Site and all of its content, features, and functionality (including but not limited to all information,
software, text, displays, images, drawings, designs, software applications, video and audio, photographs,
graphics, messages, postings, files, documents, and other materials and its design, selection, and
arrangement) (“Content”) are owned by the Company or its licensors. The Site and its Content are
subject to certain copyright, trademark, patent, trade secret or other intellectual property rights
throughout the US and the world. Company shall be the sole owner of all content developed by Company
regardless of payment and shall have complete access to all content developed immediately as well as after
termination/expiration of this Agreement.
We permit you to view and download certain Content from the Site for your personal use only, provided you
comply with these Terms. Unauthorized use of the Site or its Content may violate our intellectual property
rights or the intellectual property rights of others. If you fail to comply with these Terms, we may
terminate your ability to use the Site and its Content.
3. Trademarks
We hold certain registered trademarks and service marks (“Company Marks”). The Company Marks may
only be used with the prior express written permission of the Company. The Company Marks may not be used in
any manner that is likely to cause confusion among consumers, or which interferes with the value of our
products, services or the Site. You have no right to use any Company Marks or those of any other entity by
virtue of your use of this Site.
4. Acceptable Use Policy
All Site users agree to comply with the following acceptable use policy:
a. Compliance with Laws
You must comply with all applicable laws, rules, and regulations (“Applicable Laws”) when
accessing or using the Site and its Content.
b. Protection of Intellectual Property Rights
You may not infringe or misappropriate the Company’s, its affiliates’, or any third party’s
legal rights in creative works, inventions, or other protected materials, including copyrights, trademarks,
patents, trade secrets, or other intellectual property rights (“Intellectual Property Rights”)
when using the Site or its Content. You may not use the Content on any other website, social media site, or
networked computer environment (such as an intranet or extranet) for any purpose without the prior written
permission of the Company, which may be granted or denied in the Company’s sole discretion. You agree
not to remove any copyright or other notices from any Content.
c. No Use with AI
You may not use or incorporate any Content into any artificial intelligence (“AI”) system
(“AI System”), including but not limited to any large learning model, algorithmic software
program, training data set, AI model or generative AI tool or similar technology for any purpose including,
but not limited to, training or using the Content in developing or operating a machine learning or AI System.
d. No Scraping
You are prohibited from accessing the Site, including its Content, with any robot, bot, spider, web crawler,
extraction software, deep link, script, service, scraping tool, AI agent, autonomous software system, or any
other manual or automated process or device in order to scrape, extract, gather, copy, monitor, index,
analyze, or retrieve Content from the Site. This prohibition includes, but is not limited to, the use of
AI-powered browsing agents, autonomous web agents, or any software that uses artificial intelligence or
machine learning to navigate, interact with, or collect information from the Site without human direction.
Notwithstanding the foregoing, the Company may permit access by operators of public search engines for the
sole purpose of indexing publicly available Content, provided such operators comply with the Site’s
robots.txt file and do not use the Content for AI training, machine learning, or any purpose other than
directing users to the Site through search results.
e. Be Truthful and Honest
You will ensure that any information you provide when using the Site is true and accurate, does not
misrepresent your affiliation with the Company or any third party, and is not used to commit fraud or to
falsify information in connection with your use of the Site, including the Content.
f. Protection of Personal Information
In using the Site, you agree not to disclose any Personal Information or image of another individual without
that person’s prior written consent or, in the case of minors, without the prior written consent of
their parent or legal guardian.
g. No Harmful Behavior
You will not act maliciously against the business interests of the Company, its affiliates, employees,
customers or other users of this Site. You will not interfere with another person’s or entity’s
use or enjoyment of the Site or its Content.
h. No Impersonations
You may not impersonate or attempt to impersonate another user or person when using the Site.
i. No Commercialization
You may not modify, adapt, translate, copy, distribute, re-publish, transmit, broadcast, display, perform,
reproduce, publish, reuse, sell, resell, license, create derivative works of, or transfer the Site or its
Content in whole or in part for any commercial purposes or to create a competing Site or business.
j. No Harassment
You will not harass, annoy, intimidate, or threaten any of the Company’s employees, agents, customers,
representatives or any third party when using the Site.
k. No Interference with the Operation of the Site
You will not engage in activities designed to or which disable, damage, change the functionality or
appearance of the Site or its Content or render the Site inoperable or to make it more difficult to use.
l. No Hacking
You will not:
- attempt to gain unauthorized access to other computer systems from or through the Site;
- upload, post, or transmit malware, viruses, Trojan horses, worms, time bombs, cancelbots, ransomware, or
other harmful, disruptive, or destructive files or computer programming routines (“Malware”); - disrupt, interfere with, or otherwise harm or violate the security of the Site, system resources,
accounts, passwords, servers, or networks connected to or accessible through the Site; - attack the Site via a denial-of-service attack or distributed denial-of-service attack; or
- circumvent any technological protection measures that limit or restrict a user’s access to or use
of the Site or its Content.
5. Copyright Law Violations and Digital Millennium Copyright Act (DMCA) Compliance
We respect the Intellectual Property Rights of others and are committed to complying with copyright laws.
We will respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act
(“DMCA”). Copyright-infringing materials found on the Site can be identified and removed via our
DMCA process listed below. You agree to comply with this DMCA process in the event you are involved in any
claim of copyright infringement to which the DMCA may be applicable.
If you believe in good faith that your work has been copied in a way that constitutes copyright infringement,
please provide our DMCA agent with the written information specified below. Please note that this procedure
is exclusively for notifying the Company that your copyrighted material has been infringed. We do not and
will not make any legal decisions about the validity of your claim for infringement or the possible defenses
to a claim.
If we receive a clear and valid notice pursuant to the guidelines set forth below, we will respond by either
taking down the allegedly infringing content or blocking access to it. We may contact the notice provider to
request additional information. Under the DMCA, the Company is required to take reasonable steps to notify
the user who posted the allegedly infringing content (“Alleged Infringer”).
The Alleged Infringer is allowed under the law to send Company a counter-notification. Notices and
counter-notices are legal notices distinct from regular Site activities or communications. We may publish or
share them with third parties in our sole discretion (in addition to producing them pursuant to a subpoena or
other legal discovery request).
Anyone making false or fraudulent notice or counter-notice may be liable for damages under the DMCA,
including costs and attorneys’ fees. Any person who is unsure of whether certain material infringes a
copyright held by such person or a third party should contact an attorney.
To file a DMCA notice, the copyright owner must send a written letter by fax, regular mail, or email only.
We reserve the right to ignore a notice that is not in compliance with the DMCA, and we may, but are not
obligated to, respond to a non-compliant notice.
DMCA notice must:
- Identify specifically the copyrighted work(s) believed to have been infringed (for example, “My
copyrighted work is the picture that appears at [list location where material is located].”); - Identify the content that a copyright owner claims is infringing upon copyrighted work. The copyright
owner must provide information reasonably sufficient to enable us to locate the item on the Site. The
copyright owner should provide clear screenshots of the allegedly infringing materials for identification
purposes only. The information provided should be as detailed as possible; - Provide information sufficient to permit us to contact the copyright owner directly: name, street
address, telephone number, and email (if available); - If available, provide information sufficient to permit us to notify the Alleged Infringer (email address
preferred); - Include the following statement: “I have a good faith belief that use of the material in the manner
complained of is not authorized by the copyright owner, its agent, or the law;” - Include the following statement: “I swear, under penalty of perjury, that the information in the
notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner
of an exclusive right that is allegedly infringed”; - Be signed; and
- Be sent to our DMCA designated agent at the following address:
DMCA Designated Agent:
6. Links to Other Websites
We provide links to third-party websites from our Site as a convenience to our visitors. If you use these
links, you will leave this Site. The Company has not reviewed those third-party websites, does not control,
and is not responsible for any of those websites or their content. The Company does not endorse or make any
representations about such third-party websites, or any information, software, content or other products or
materials available on those third-party websites. If you decide to access any of the third-party websites
linked to this Site, you do so entirely at your own risk.
7. Site and Content Are Provided “As Is”
WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH REGARD TO THE SITE AND ITS CONTENT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT TO THE FULLEST
EXTENT PERMISSIBLE BY APPLICABLE LAW. THE COMPANY MAKES NO WARRANTIES REGARDING THE ACCURACY, COMPLETENESS,
SECURITY, RELIABILITY, QUALITY, OR AVAILABILITY OF THE CONTENT, LISTED PRODUCTS OR SERVICES OR THE SITE.
CONTENT. CONTENT AVAILABLE ON THE SITE MAY REFER TO SERVICES THAT ARE NOT AVAILABLE IN YOUR AREA. CONSULT
THE COMPANY DIRECTLY FOR INFORMATION REGARDING THE SERVICES THAT ARE CURRENTLY AVAILABLE TO YOU. WE
EXPRESSLY DISCLAIM ALL LIABILITY AND RESPONSIBILITY ARISING FROM YOUR OR ANY VISITOR’S OR THIRD
PARTY’S RELIANCE UPON THE SITE OR THE CONTENT.
WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, MALWARE OR OTHER
HARMFUL MATERIAL DUE TO YOUR USE OF THE SITE, INCLUDING THE CONTENT. THE COMPANY EXPRESSLY DISCLAIMS ANY AND
ALL LIABILITY FOR THE CONTENT OR ANY OMISSIONS FROM THIS SITE, INCLUDING ANY INACCURACIES, ERRORS, OR
MISSTATEMENTS IN SUCH CONTENT. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA
RESULTING FROM YOUR USE OF THE SITE, OR FROM YOU DOWNLOADING CONTENT FROM THE SITE.
8. Limitation of Liability; Consequential Damages Exclusion
TO YOU OR ANY THIRD PARTY:
- FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE, INABILITY TO USE, OR THE
RESULTS OF YOUR USE OF THE SITE, ITS CONTENT OR ANY WEBSITES LINKED TO THIS SITE. - FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO
THOSE DAMAGES RESULTING FROM LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, PERSONAL
INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, OR
LOSS OF GOODWILL, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT
WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOUR USE OF THE CONTENT FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF YOUR
ELECTRONIC DEVICE’S HARDWARE, SOFTWARE, SYSTEM OR DATA, YOU WILL BE RESPONSIBLE FOR ALL SUCH COSTS.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, ITS CONTENT, SITE-RELATED SERVICES AND/OR HYPERLINKED
WEBSITES IS TO STOP USING THE SITE, THOSE SERVICES AND/OR HYPERLINKED WEBSITES.
9. Indemnification
Except where prohibited or restricted by applicable law, you agree to defend, indemnify, and hold harmless
the Company and the Company Parties from and against any claims, liabilities, damages, judgments, awards,
losses, costs, expenses or fees (including reasonable attorney’s fees) arising out of or related to
your violation of these Terms, your use of the Site or your use of the Content.
10. Mandatory Dispute Resolution and Agreement to Arbitrate; Class Action Waiver and Jury Trial Waiver
10.1 Waiver of Rights
USE OF OUR SITE, CONTENT, OR ANY OTHER ASPECT OF YOUR RELATIONSHIP WITH COMPANY, WHETHER IN CONTRACT, TORT OR
OTHERWISE (“DISPUTE”) EXCEPT THE FOLLOWING:
- ANY DISPUTE FALLING WITHIN THE JURISDICTIONAL SCOPE AND AMOUNT OF AN APPROPRIATE SMALL CLAIMS COURT
MUST BE BROUGHT IN SMALL CLAIMS COURT ON AN INDIVIDUAL BASIS; AND - ANY DISPUTE SEEKING TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS MAY BE
BROUGHT IN ANY COURT OF COMPETENT JURISDICTION
EACH PARTY MAY PROCEED IN ANY DISPUTE ONLY IN THAT PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR
CLASS MEMBER IN ANY CLASS ACTION OR MASS ARBITRATION.
BY ENTERING INTO THIS ARBITRATION AGREEMENT, INDEPENDENT OF THE REMAINING PROVISIONS OF THESE TERMS, AND BY
AGREEING TO A WAIVER OF CLASS ACTIONS OR MASS ARBITRATIONS, EACH OF US IS GIVING UP CERTAIN RIGHTS, INCLUDING:
- THE RIGHT TO FILE A LAWSUIT OR HAVE A JURY TRIAL. INSTEAD, WE WILL HAVE A HEARING BEFORE A NEUTRAL
ARBITRATOR. THERE IS NO JUDGE OR JURY IN ARBITRATION AND THE DISCOVERY AND APPEAL PROCESS IS DIFFERENT. - THE RIGHT TO PURSUE CLASS ACTIONS, CLASS ARBITRATION OR MASS ARBITRATION, COLLECTIVE, OR REPRESENTATIVE
CLAIMS.
10.2 Good Faith Negotiations
We always prefer to resolve Disputes by negotiating in good faith. Either party may attempt to resolve a
Dispute through good faith negotiations. In the event of a Dispute, each party shall first send written
notice of the Dispute to the other party, which includes the party contact’s name, address, email
address, phone number and a description of the relief being sought (“Dispute Notice”). Notice by
Company will be sent to you at your last known street and email addresses on file, and notice by you to
Company will be sent by mail to [Insert Company name, address and email address]. Within 30 days after
delivery of the Dispute Notice (unless mutually agreed by the parties), the parties shall meet virtually at a
mutually acceptable date and time. Both of us agree to negotiate personally, individually, and in good faith
to try to resolve the Dispute. At no point during this time shall either party initiate litigation or
arbitration, except for Disputes subject to injunctive or other equitable relief. If the Parties cannot
resolve the Dispute within 60 days of the Dispute Notice, either party may pursue individual arbitration
proceedings as described below. Any limitations period will be tolled from the date the Dispute is noticed to
the other side until the expiration of this sixty (60) day period. Compliance with and completion of this
Good Faith Negotiations provision is a condition precedent and requirement for initiating any arbitration
proceedings.
10.3 Mutual Arbitration Agreement
a. Arbitration of Individual Disputes. Any Dispute which cannot be resolved through good
faith negotiations, must be pursued through binding arbitration on an individual basis as described in this
Section 10 (the “Arbitration Agreement”). The arbitration shall be administered before a single
arbitrator.
b. Scope of Arbitrator’s Decision Making. The parties agree that the arbitrator shall
decide all Disputes and all related issues excluding:
- issues expressly reserved for a court decision in these Terms;
- issues that relate to the scope, validity, and enforceability of the Arbitration Agreement, class action
waiver, jury waiver or any of the dispute resolution provisions of this Agreement; - issues that relate to the arbitrability of any Dispute;
- whether a Dispute is barred by the statute of limitations or a contractual provision in these Terms;
- issues related to the scope, application and enforceability of the waiver provisions are for the court to
decide; or - whether filing of a demand for arbitration was authorized by a party.
All other issues are for the arbitrator to decide.
c. Final and Binding Decision. The decision of the arbitrator will be final and binding and
will not have precedential effect. The arbitrator shall not have the authority to award damages outside of
those set forth in these Terms. Any final award or judgment may be filed and enforced in any court of
competent jurisdiction. The parties will bear the costs of the arbitration in accordance with the Consumer
Arbitration Rules. Any arbitration proceeding may not be consolidated or joined with any other proceeding and
will not proceed as a class action, class arbitration or mass arbitration.
d. Applicability of the FAA. The parties acknowledge that this Arbitration Agreement
evidences a transaction involving interstate commerce, and the Federal Arbitration Act, 9 U.S.C. Sections
1–16, shall govern the interpretation, enforcement, and proceedings pursuant to this Arbitration
Agreement. The parties expressly agree that any and all actions taken under the Arbitration Agreement and
related provisions, including but not limited to all filings, orders, judgments, and awards made in any
arbitration proceeding, are confidential and may not be disclosed to any third party.
e. Survival. This Arbitration Agreement provision will survive the termination of these
Terms.
10.4 AAA Proceedings
All arbitrations shall be filed with and administered by the American Arbitration Association
(“AAA”) in accordance with its Consumer Arbitration Rules and the Mass Arbitration Supplementary
Rules (collectively, the “AAA Rules”). For more information, please see the American Arbitration
Association website at www.adr.org.
10.5 Mass Arbitrations
If 25 or more arbitration demands asserting the same or substantially similar claims, and seeking the same or
substantially similar relief are submitted to AAA with the assistance or coordination of the same law
firm(s) or legal entities against either party (a “Mass Filing”), the parties agree:
- to administer the Mass Filing in batches of 10 demands per batch with only one batch filed, processed,
and adjudicated at a time; - to designate one arbitrator for each batch;
- to accept applicable fees, including any related fee reduction determined by AAA Rules in its
discretion; - that no other demands for arbitration that are part of the Mass Filing may be filed, processed, or
adjudicated until the prior batch of 10 is adjudicated; - that fees associated with a demand for arbitration included in a Mass Filing, including fees owed by us,
you and other claimants, shall only be due after your demand for arbitration is included in a set of batch
proceedings and that batch is properly designated for filing, processing, and adjudication; - that the staged process of batched proceedings, with each set including 10 demands, shall continue until
each demand (including your demand) is adjudicated or otherwise resolved; and - to make good faith efforts to resolve each batch of demands within 180 days, failing which any party may
cease arbitration and file in a court of competent jurisdiction.
10.6 Appointment of Arbitrator for Batch Proceedings; Procedural Arbitrators
Arbitrators will be selected in accordance with the applicable AAA Rules. The arbitrator will determine the
location for each batch proceeding. The parties agree to cooperate in good faith with each other and with
AAA to implement a “batch approach” to provide for an efficient resolution of claims, including
the payment of combined reduced fees, set by AAA in its discretion, for each batch of demands.
The parties shall cooperate with each other and with AAA to establish any other processes or procedures that
will provide for an efficient resolution of any claims. If the parties cannot agree on a batching process,
the parties agree that AAA shall appoint a procedural arbitrator. This “Batch Arbitration”
provision shall not increase the number of demands necessary to trigger the applicability of AAA’s Mass
Arbitration Supplementary Rules or authorizing class arbitration of any kind. Company does not agree or
consent to class arbitration, mass arbitration, private attorney general arbitration, or arbitration
involving joint or consolidated claims under any circumstances. The parties agree that this batching
provision is critical to this Section 10. If the batching provision in this Section 10 is found to be
invalid, unenforceable or illegal, then Section 10 shall be null and void, and neither party shall be
entitled to arbitrate any claim that is a part of the Mass Filing.
10.7 Mediation Following First Batch in a Mass Filing
The results of the first batch of demands will be given to an AAA mediator selected from a group of 5
mediators initially proposed by AAA. We and the counsel for the remaining claimants each have the right to
strike one mediator and then rank the remaining mediators, with the highest collectively ranked mediator
selected.
The selected mediator is responsible for attempting to resolve the Dispute in the Mass Filing. The Parties
will then have 90 days (the “Mediation Period”) to agree on a resolution or substantive
methodology for resolving the outstanding demands. If the parties are unable to resolve the outstanding
demands during the Mediation Period and cannot agree on a methodology for resolving them through further
arbitrations, either we or any remaining claimant may opt out of the arbitration process and have the
demand(s) proceed in a court of competent jurisdiction. Notice of the opt-out will be provided in writing
within 60 days of the close of the Mediation Period. If neither party opts out and they cannot agree to a
method for resolving the remaining demands through further arbitration, the arbitrations will continue with
the batching process. Absent notice of an opt-out, the arbitrations will proceed in the order determined by
the sequential numbers assigned to demands in the Mass Filing.
10.8 Opt-Out
If you wish to opt out of this Arbitration Agreement, you must, within forty-five (45) days of first using
the Site or the Content, send an email stating “Request to Opt-Out of Arbitration Agreement” to:
privacy@homeservicesprivacy.com. If you opt out of this
Arbitration Agreement, all other parts of this Agreement will still apply to you. This opt-out does not
apply to the class action waiver in Section 10.1. Opting out of this Arbitration Agreement has no effect on
any other current or future Arbitration Agreements you may have with us.
10.9 Modification
If we modify this Arbitration Agreement, you may reject that change by sending us written notice within
thirty (30) days of our posting of the change, in which case we will terminate your account and you must stop
using the Site, your account, and the Content.
10.10 Applicable Law
[APPLICABLE STATE] law applies to any arbitration under this Agreement, but the FAA governs the
interpretation and enforcement of the Arbitration Agreement.
10.11 Enforceability
UNENFORCEABLE, NEITHER PARTY MAY USE ARBITRATION TO RESOLVE DISPUTES UNDER THESE TERMS AND ALL DISPUTES WILL
BE RESOLVED THROUGH LITIGATION.
11. Venue for Litigation
If the Arbitration Agreement is found to be unenforceable or does not apply to a given Dispute, or if you opt
out of the Arbitration Agreement as provided in Section 10, then, unless prohibited by applicable law, the
proceedings must be brought exclusively in the State of Delaware. You agree to submit to the personal
jurisdiction of any federal court within the jurisdiction in the State of Delaware for the purpose of
litigating such Disputes.
12. Geographic Service Limitations
Our HVAC, plumbing, and electrical services are available only in select geographic areas within the United
States. Service availability may vary by location, and not all services may be available in all areas. The
Site is provided for informational purposes to all visitors, but the ability to schedule or receive services
is limited to our designated service areas. If you are located outside of our service areas, you may not be
able to schedule services through the Site. Please contact us using the information in the Contact Us section
to verify whether services are available in your area.
13. Jurisdictional Limitations and Export Compliance
We are based in the United States. We make no representation that the Site or its Content are available or
appropriate for use outside the United States or that it is available for use in locations other than the
United States. You may not use the Site or the Content in violation of any Applicable Laws.
You may not directly or indirectly export, re-export, or make the Site accessible from any country,
jurisdiction, or person to which export, re-export, or release is prohibited by Applicable Law. If you choose
to access the Site from locations other than the United States, you do so at your own risk and you are
responsible for complying with Applicable Laws.
14. Service Scheduling and Appointments
You may be able to request or schedule HVAC, plumbing, or electrical service appointments using the Site. Any
appointment request submitted through the Site is subject to our confirmation and availability. Submission of
a service request does not guarantee that we will accept the request or that services will be performed at
the requested time. We reserve the right to cancel, reschedule, or modify any appointment in our sole
discretion.
The terms and conditions governing the actual performance of services, including pricing, warranties, and
scope of work, are set forth in separate service agreements, work orders, or invoices provided at or before
the time of service, and those terms will control over these Terms in the event of any conflict.
15. SMS/Text Message Communications
If you choose to provide us with your opt-in consent to receive SMS/Text message communications from us, you
agree to comply with our Terms of Use.
Consent to receive marketing / promotional text messages or autodialed or prerecorded calls is not a
condition of purchasing any property, goods, or services.
You may opt out of receiving promotional text messages at any time by replying STOP, END, CANCEL,
UNSUBSCRIBE, or QUIT to any text message from us. We will honor your opt-out request within ten (10) business
days. For help, reply HELP or contact us at 1-855-216-1006 or
privacy@homeservicesprivacy.com.
16. Social Media
We are active on social media. Links to the Company’s social media pages, currently Facebook, X,
TikTok, Pinterest, YouTube, Instagram, and LinkedIn, are included on the Site (“Social Media
Pages”). Because anyone may post or tag content on Social Media Pages, posts do not necessarily reflect
our views. We reserve the right to remove anything from our Social Media Pages in our sole discretion. We may
also take steps to block users from accessing our Social Media Pages if they violate these Terms. If we
follow, like, repost, favorite, or share an individual’s content on our Social Media Pages, that is not
an endorsement of that third party or any product, service, or company they represent.
17. Feedback and Submissions
If you submit any ideas, suggestions, proposals, or feedback to the Company through the Site or otherwise
(“Feedback”), you agree that:
- your Feedback does not contain confidential or proprietary information of you or any third party;
- we are not under any obligation of confidentiality, express or implied, with respect to the Feedback;
- we may already be considering or developing something similar to your Feedback;
- we are free to use, disclose, reproduce, license, or otherwise distribute and exploit the Feedback in any
manner without any obligation or compensation to you; and - you irrevocably assign to us all right, title, and interest in and to the Feedback.
18. Sweepstakes, Contests and Other Promotions
From time to time, we may conduct promotions and other activities on, through or in connection with our
services (“Promotion”). Each Promotion may have additional terms and/or rules or eligibility
requirements which will be posted or otherwise made available to you in accordance with applicable law.
19. Notice and Electronic Communications
To You. We may provide any notice to you under these Terms by (i) sending a message to the
email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we
send the email and notices we provide by posting will be effective upon posting. It is your responsibility
to keep your email address current.
To Us. To give us notice under these Terms, you must contact us using the email address:
privacy@homeservicesprivacy.com. Such notice will be
effective when we receive it.
20. Accessibility
We are committed to making our Site accessible to people with disabilities. We strive to meet the
accessibility standards set forth in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you
experience any difficulty accessing any part of our Site or have suggestions for improving accessibility,
please contact us using the information in the Contact Us section below. We will make reasonable efforts to
address your concerns and improve the accessibility of our Site.
21. No Waiver
No waiver by the Company of any term or condition set forth in these Terms shall be deemed a waiver of such
term or condition or any other term or condition, and any failure of the Company to assert a right under
these Terms shall not constitute a waiver of such right.
22. Severability
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid,
illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent
such that the remaining provisions of these Terms will continue in full force and effect.
23. Assignment
We may assign our rights and delegate our duties under these Terms at any time to any party without notice
to you. You may not assign these Terms without our prior written consent, which may be withheld in our sole
discretion.
24. Survival
Any provisions of these Terms that are intended to survive termination (including any provisions regarding
indemnification, limitation of liability, or dispute resolution) will continue in effect beyond any
termination of these Terms.
25. Entire Agreement
These Terms constitute the sole and entire agreement between you and the Company with respect to your use of
the Site and its Content and supersede all prior and contemporaneous understandings, agreements,
representations and warranties with respect to those topics.
26. Contact Us
If you have any questions about these Terms, please contact us:
Phone: 1-855-216-1006





