Common Questions About Our Home Comfort Services
At First Choice Plumbing, Heating, Air Conditioning & Electrical, we understand that maintaining your home’s essential systems can raise many questions. After 15 years serving families throughout Greater Bergen County, we’ve compiled answers to the questions we hear most frequently. Our family-owned business believes in full transparency, which means providing clear, detailed information to help you make informed decisions about your home’s comfort and functionality.
Whether you’re dealing with an unexpected breakdown at 2 AM or planning a major system upgrade, having reliable information helps you understand what to expect. Our senior technicians have decades of combined experience addressing everything from routine maintenance to complex installations, and we want to share that knowledge with you. Come home to comfort knowing you have a trusted partner who prioritizes quality workmanship and dedicated customer service in every interaction.
Regular maintenance forms the foundation of reliable home comfort systems. We recommend scheduling heating system maintenance in early fall, ideally during September or October, before temperatures drop and you need consistent warmth. This timing allows our technicians to identify potential issues, clean critical components, replace filters, and ensure your furnace operates efficiently throughout winter. For cooling systems, spring maintenance between March and May prepares your air conditioner for summer’s demands, helping prevent those frustrating breakdowns during heat waves when you need cooling most.
Beyond seasonal maintenance, certain signs indicate you need immediate professional attention. If you notice unusual sounds like grinding, squealing, or banging from your furnace or air conditioner, these often signal worn components requiring replacement. Uneven temperatures between rooms, frequent cycling on and off, unexpected increases in utility bills, or systems running constantly without reaching desired temperatures all warrant professional evaluation. Our comprehensive evaluation process examines every aspect of your system’s operation, from electrical connections to refrigerant levels, ensuring we identify both current problems and potential future issues.
Emergency situations demand immediate response and expert solutions. When you call our 24/7 emergency service line, our dispatchers gather essential information about your situation, including the type of system affected, symptoms you’re experiencing, and any safety concerns. We prioritize calls based on severity, with complete system failures during extreme weather, gas leaks, electrical hazards, and situations affecting elderly residents or young children receiving fastest response times.
Our emergency technicians arrive equipped with extensive parts inventories and diagnostic tools, enabling most repairs completion during the initial visit. Upon arrival, we conduct thorough safety assessments, checking for gas leaks, electrical hazards, or water damage that could pose immediate risks. After ensuring safety, we diagnose the problem using advanced diagnostic equipment, explain our findings clearly, and provide repair options with transparent pricing. We understand emergencies create stress, so we work efficiently while maintaining our commitment to quality workmanship, ensuring repairs last rather than providing temporary fixes requiring repeated service calls.
Yes, we provide flexible financing options recognizing that system replacements and major repairs represent significant investments. Our financing programs feature competitive interest rates, various term lengths accommodating different budgets, and quick approval processes often providing decisions within hours. We partner with respected financial institutions specializing in home improvement financing, ensuring you receive fair terms and professional service throughout the financing process.
Installation projects qualifying for financing include complete HVAC system replacements, water heater installations, electrical panel upgrades, and comprehensive plumbing repiping projects. Our team helps you understand total project costs, including equipment, labor, permits, and any necessary modifications to existing infrastructure. We also explain available manufacturer rebates, utility company incentives, and tax credits that can significantly reduce your investment. Free estimates on installation services allow you to understand costs before committing, and our detailed proposals break down every aspect of your project.
- Comprehensive single-source solutions: We handle plumbing, heating, cooling, and electrical needs, eliminating coordination between multiple contractors
- Experienced senior technicians: Our team brings decades of combined expertise to every service call
- Transparent communication: We explain problems, solutions, and costs clearly without technical jargon or hidden fees
- Proactive maintenance approach: We identify potential issues before they become expensive emergencies
- Family-owned values: We treat customers’ homes with the same care we’d show our own families’ properties
Our trustworthy reputation stems from consistently delivering on promises, whether completing routine maintenance or managing complex installations. We design customized solutions fitting your specific needs and budget, never pushing unnecessary services or equipment. This commitment to honest, quality service has made us Garfield, Hackensack, Hasbrough, Lodi, Passaic, Saddlebrook, Edison Township, Hasbrouck Heights, Highland Park, and Woodbridge, NJ‘s trusted choice for complete home comfort solutions, building lasting relationships with customers who appreciate our dedication to excellence.
Not at this time.
Members get faster service, annual tune-ups, savings on repairs, and lower emergency fees. Non-members may wait up to 72 hours for service and pay standard rates for tune-ups, inspections, and emergency calls.
We offer three plan options: Cooling – $179, Heating – $179, and a Combo plan – $279 for both systems.
Our Superior Protection Plan includes priority “front-of-the-line” service, one annual heating and cooling tune-up (or combo), discounted repair rates, a reduced $150 emergency diagnostic fee, and a 1-year parts and labor guarantee.
