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120 Liberty Street
(848) 305-9945

Common Questions About Our Home Comfort Services

At First Choice Plumbing, Heating, Air Conditioning & Electrical, we understand that maintaining your home’s essential systems can raise many questions. After 15 years serving families throughout Greater Bergen County, we’ve compiled answers to the questions we hear most frequently. Our family-owned business believes in full transparency, which means providing clear, detailed information to help you make informed decisions about your home’s comfort and functionality.

Whether you’re dealing with an unexpected breakdown at 2 AM or planning a major system upgrade, having reliable information helps you understand what to expect. Our senior technicians have decades of combined experience addressing everything from routine maintenance to complex installations, and we want to share that knowledge with you. Come home to comfort knowing you have a trusted partner who prioritizes quality workmanship and dedicated customer service in every interaction.

Regular maintenance forms the foundation of reliable home comfort systems. We recommend scheduling heating system maintenance in early fall, ideally during September or October, before temperatures drop and you need consistent warmth. This timing allows our technicians to identify potential issues, clean critical components, replace filters, and ensure your furnace operates efficiently throughout winter. For cooling systems, spring maintenance between March and May prepares your air conditioner for summer’s demands, helping prevent those frustrating breakdowns during heat waves when you need cooling most.

Beyond seasonal maintenance, certain signs indicate you need immediate professional attention. If you notice unusual sounds like grinding, squealing, or banging from your furnace or air conditioner, these often signal worn components requiring replacement. Uneven temperatures between rooms, frequent cycling on and off, unexpected increases in utility bills, or systems running constantly without reaching desired temperatures all warrant professional evaluation. Our comprehensive evaluation process examines every aspect of your system’s operation, from electrical connections to refrigerant levels, ensuring we identify both current problems and potential future issues.

Emergency situations demand immediate response and expert solutions. When you call our 24/7 emergency service line, our dispatchers gather essential information about your situation, including the type of system affected, symptoms you’re experiencing, and any safety concerns. We prioritize calls based on severity, with complete system failures during extreme weather, gas leaks, electrical hazards, and situations affecting elderly residents or young children receiving fastest response times.

Our emergency technicians arrive equipped with extensive parts inventories and diagnostic tools, enabling most repairs completion during the initial visit. Upon arrival, we conduct thorough safety assessments, checking for gas leaks, electrical hazards, or water damage that could pose immediate risks. After ensuring safety, we diagnose the problem using advanced diagnostic equipment, explain our findings clearly, and provide repair options with transparent pricing. We understand emergencies create stress, so we work efficiently while maintaining our commitment to quality workmanship, ensuring repairs last rather than providing temporary fixes requiring repeated service calls.

Yes, we provide flexible financing options recognizing that system replacements and major repairs represent significant investments. Our financing programs feature competitive interest rates, various term lengths accommodating different budgets, and quick approval processes often providing decisions within hours. We partner with respected financial institutions specializing in home improvement financing, ensuring you receive fair terms and professional service throughout the financing process.

Installation projects qualifying for financing include complete HVAC system replacements, water heater installations, electrical panel upgrades, and comprehensive plumbing repiping projects. Our team helps you understand total project costs, including equipment, labor, permits, and any necessary modifications to existing infrastructure. We also explain available manufacturer rebates, utility company incentives, and tax credits that can significantly reduce your investment. Free estimates on installation services allow you to understand costs before committing, and our detailed proposals break down every aspect of your project.

  • Comprehensive single-source solutions: We handle plumbing, heating, cooling, and electrical needs, eliminating coordination between multiple contractors
  • Experienced senior technicians: Our team brings decades of combined expertise to every service call
  • Transparent communication: We explain problems, solutions, and costs clearly without technical jargon or hidden fees
  • Proactive maintenance approach: We identify potential issues before they become expensive emergencies
  • Family-owned values: We treat customers’ homes with the same care we’d show our own families’ properties

Our trustworthy reputation stems from consistently delivering on promises, whether completing routine maintenance or managing complex installations. We design customized solutions fitting your specific needs and budget, never pushing unnecessary services or equipment. This commitment to honest, quality service has made us Garfield, Hackensack, Hasbrough, Lodi, Passaic, Saddlebrook, Edison Township, Hasbrouck Heights, Highland Park, and Woodbridge, NJ‘s trusted choice for complete home comfort solutions, building lasting relationships with customers who appreciate our dedication to excellence.

Not at this time.

Members get faster service, annual tune-ups, savings on repairs, and lower emergency fees. Non-members may wait up to 72 hours for service and pay standard rates for tune-ups, inspections, and emergency calls.

We offer three plan options: Cooling – $179, Heating – $179, and a Combo plan – $279 for both systems.

Our Superior Protection Plan includes priority “front-of-the-line” service, one annual heating and cooling tune-up (or combo), discounted repair rates, a reduced $150 emergency diagnostic fee, and a 1-year parts and labor guarantee.

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What They're Saying
Customer Reviews

The First Choice techs are always great but Angel was particularly outstanding today. He did a very thorough maintenance and cleaning check. He was super patient with all of my questions and really helped us plan out preventative maintenance on our system. Highly recommend Angel and First Choice!

Cassandra S

First Choice heating & cooling sent a very professional repair man named Angel who did an amazing job doing some electrical work to get my A/C unit working late on a Friday evening. He responded within hours and got the A/C up and running on this super hot day. Thank you Angel from First Choice in Metuchen, NJ! I highly recommend them!

Doris Cruz

We had 2 new hvac systems and a hot water heater replaced and WOW cannot say enough good things about all 4 guys that did the work. Efficient, caring, knowledgeable and all professional. We highly recommend First Choice, from our initial meeting with Ryan to the completion of the installation. Thank you for a perfect job!

Debbie D

I had a leaking toilet and gave First Choice a call. They responded quickly and sent someone out the same day. Jordan was very professional, diagnosed the problem right away, and fixed it without any hassle. The leak is gone, and everything works perfectly now. Highly recommend!

Joan

I have depended upon First Choice for several years to address all my heating and cooling needs and have never been disappointed
Techs have always been knowledgeable and technically competent, in addition to which
courteous and respectful.
I would prefer my heating and cooling needs to be minor but at least I am comforted by knowing this company is always prepared to handle any issue which this household may face, thus I highly recommend First Choice

John M

Angel came for a complimentary service after a new HVAC was installed this past winter. Angel was extremely helpful and informative. Was at the house for about an hour showing me different ways to have better airflow and also switched out filters. Would highly recommend !!

Joseph G

5 Stars! We had a fantastic experience with First Choice. They installed two new HVAC systems for our business, and the team of Jeff, Ethan, and Joey was professional, efficient, and great to work with. Highly recommend!

Eddie M

I had my annual maintenance today for my boiler and mini splits and couldn’t be happier with the service. Angel Garcia from First Choice Plumbing and HVAC went above and beyond. He was patient when I asked questions, very thorough, and took great care of everything like it was his own home. You can tell he truly loves what he does, and that the company really values its people. Highly recommend Angel and the First Choice team!

Chris R

We had Alex Dicrosta of First Choice come check our furnace today because it was leaking water when the AC was on. Alex diagnosed the issue quickly that it was a clogged pipe going from the water pump. He unclogged the pipe and confirmed that was the cause of the leak. Alex is extreme knowledgeable, friendly, and customer focused. He even checked the rest of the unit to make sure everything was working properly before he left. I will definitely request Alex the next time I need AC or heating service from First Choice.

Rich R

A service person named Angel quickly diagnosed and fixed the issue with my AC. He was very professional. I was so happy with the experience that I signed up for a yearly maintenance contract. I found First Choice based on good local Facebook feedback and I am so glad that I did!

Ann Marie Regan

Had a plumbing, piece of water brass pipe replaced under deck and valve installed. Eli was great in giving few different options and suggestions for best method. I was very
happy with same day service and work.

Rupal B

First Choice came out today for my annual A/C maintenance, and I couldn’t be more pleased with the experience. Lenny Z was the technician — he was professional, courteous, and right on time. He made sure everything was running efficiently before he left. I highly recommend First Choice for anyone looking for reliable, top-notch service for their HVAC !

Howard Z

Dave and Eli from First Choice did an excellent job installing a toilet in my home. They arrived on time, were professional and clean, and completed the work quickly with top-quality results. Highly recommend!

Gvido T

Angel Garcia is the best!!! First Choice has just been great about upgrading my systems. They are neat and their work is impeccable and very pretty. I have used them since 1987 and have no complaints. Angel has been wonderful about making sure we have what we need. He feels like my personal consultant, but all the folks there are so helpful and responsive. Highly highly recommend them.

Barbara M